Cities Are Cutting the Cord on Copper Telephone Lines: Is Yours Next?

Preparing for the Copper Telephone Line Retirement

What Municipalities Must Know

• California California is grappling with rapid copper network retirements by providers like AT&T, making proactive planning and funding acquisition critical. State authorities have expressed concerns about service continuity and consumer protection, emphasizing the need for local government involvement.
• Kansas, Oklahoma, Texas, Missouri and Arkansas AT&T’s announced closures of copper feeder facilities signal a significant shift towards digital alternatives.
• Arizona, Colorado, Minnesota, Nebraska, Oregon, Utah and Washington CenturyLink’s planned copper retirements, in favor of fiber optic lines, present an opportunity for local governments to partner with the provider and leverage funding to accelerate upgrades.
• Florida AT&T Florida filed a public notice in April to retire parts of its copper network, impacting areas including Orlando. This transition is happening now, and local governments must act quickly to secure resources and ensure residents are informed.

USPS POTS Transformation: Proof Digital IP Works at Scale

Even federal agencies are recognizing the need to modernize. For example, the United States Postal Service (USPS) recently awarded a contract to a provider to transition over 17,000 locations nationwide from traditional copper lines to a digital IP-based solution. This demonstrates the feasibility and benefits of such a transformation, even on a large scale.

The USPS’s POTS Transformation solution—a type of hardware unit that replaces Plain Old Telephone Service (think copper wire) with a digital solution—allows them to maintain existing analog equipment while gaining the advantages of IP telephony. These include increased reliability, cost savings, and advanced features. This solution supports specialty lines (e.g., elevators, fire alarms, emergency call boxes) and has received approval from public safety organizations, further demonstrating its reliability. Since adopting this solution, the USPS has reported reduced maintenance costs and improved service uptime across its locations, underscoring the practicality of such transitions.

Why Cities Need Digital IP Solutions Over Copper Landlines

The analog landlines we use today rely on century-old copper-wire technology and maintaining this aging infrastructure is costly, burdening residents with higher fees. As climate-related disasters become more frequent, the vulnerabilities of copper lines—such as susceptibility to water damage and power outages—pose a growing risk to public safety. Transitioning to digital IP systems ensures greater reliability during emergencies, offering a lifeline when it matters most.

Fortunately, viable digital alternatives exist, offering significant cost savings, increased reliability, and enhanced features. Solutions like the one implemented by the USPS demonstrate that transition doesn’t require replacing existing equipment. A POTS Transformation solution allows for continued use of analog phones and devices while leveraging the benefits of IP technology. This includes improved reliability, performance visibility and support for specialty lines like elevators, fire alarms and emergency call boxes. The fact that this type of solution is approved by public safety organizations underscores its reliability and suitability for critical infrastructure.

Why the Resistance to Change?

People are naturally wary of abandoning the familiar, especially something as seemingly reliable as a landline. However, these copper lines have reached end of life. As they age and deteriorate, they pose a significant risk to critical infrastructure, no different than neglected roads, bridges, or tunnels. Just as we invest in maintaining our physical infrastructure, we must modernize our communication networks.

The Path Forward