Privacy Policy

I. THE TYPES OF CUSTOMER INFORMATION DATAREMOTE COLLECTS

DataRemote supports customers with a wide range of communication services, software and equipment (“Products”). Our Product portfolio includes but is not limited to POTS Transformation, Wireless backup and Fixed Wireless services.

We may also collect information as part of your application to opportunities posted on our careers site at DataRemote Careers. Please read this Policy carefully and indicate your acceptance of our collection, retention, use, transfer and disclosure of personal information as described in this Policy by clicking the “I Accept” button at the end of this Policy. If you do not accept the terms you will not be allowed access to apply for a position online and we may be otherwise unable to process your application.

These services may involve personally identifiable information (“PII”). PII is any information – not just names, addresses, and phone numbers – that can be used to identify an individual/user. For example, a cell phone device identifier and/or geographic location may help reveal the cell phone user’s identity. The PII DataRemote collects includes customer account information and information concerning use of our products. Taken together, this information is considered “Customer Information.”

The specific types of Customer Information we collect from you depends on how you use our services. For example, when you order a DataRemote service we may collect Customer Information to prepare, deliver, maintain, or improve the service. A support ticket or request for quotes would also prompt us to collect your business contact information, billing profile, and details to perform the credit check and any needed fraud detection.

Our service operations form another source of Customer Information. This category of data includes items such as customer communication records, device identifiers, and the service features you use. Your activities on our web sites are part of the same information category of data. Customer Information is contained in the performance metrics of the network and devices that provide your service, including location data.

II. HOW DATAREMOTE USES CUSTOMER INFORMATION

A. DataRemote’s Use of Customer Information to Deliver DataRemote Products

DataRemote uses Customer Information primarily to deliver and improve on its Products. Ancillary to that function, we may use the knowledge for credit checks, customer interactions, Product maintenance, Product enhancements, fraud detection, and invoicing. We also use the business facts to learn more about our customers so we can offer new Products that meet your evolving needs. We may be required to disclose Customer Information in response to lawful due process. We may also use such information to protect our rights and property (e.g., against the unauthorized use of our Products), enlist the services of credit bureaus and collection agencies, or protect the safety of our customers. In cases where we serve you by partnering with other companies such as telecommunications carriers, Internet providers, equipment vendors, and contractors, we may share Customer Information with them. For example, your communication service may be managed by DataRemote but delivered by another telecom carrier. That means Customer Information is sometimes used beyond DataRemote’s control. However, these partner entities are independently subject to laws that protect communication privacy. To the extent that they handle your Customer Information you should direct any privacy concerns to them.

If a customer wants to attend a videoconference to learn more about DataRemote’s products, a agent will ask for the employee’s email address to set up the call. During these telephone calls and videoconferences, agents do not ask for personally identifiable information.

 

B. DataRemote’s Use of Cookies and Similar Technologies

One way you may become aware of new and useful Products is through DataRemote’s use of website “cookies” and similar technologies. These technologies collect Customer Information, or data that becomes Customer Information if combined with other information. The following explains how these technologies work when you visit any of our websites that link to this Notice (such as www.DataRemote.com) (“Websites“), interact with DataRemote online advertisements or marketing emails (collectively the “Online Properties“), use any of our apps, or use certain DataRemote Products.

1. Our Use of Cookies

Cookies are small data files placed on your computer or mobile device when you visit a website. The files are widely used by organizations to make their websites or solutions work, or to function more efficiently, as well as to provide reporting information. Cookies set by the website operator are called “first party cookies.” Cookies set by parties other than the website operator are called “third party cookies.” Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer, both when it visits the website in question and, also, when it visits certain other websites and/or mobile apps. We use first party and third party cookies for several reasons. Some cookies are required for technical reasons to facilitate our Online Properties and mobile apps, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to: track how our users and prospects use and interact with our Online Properties, mobile apps, and products and/or services; enhance and tailor the experience on our Online Properties, mobile apps, and products and/or services; and deliver more targeted online advertising and marketing campaigns. They also enable us conduct analytics about online campaigns we run and about the usage and performance of some of our Online Properties, mobile apps, and other Products. Third parties serve cookies through our Online Properties, mobile apps, and products and/or services for advertising, analytics and other purposes. Our third party service providers may also use cookies to collect information about your visits to our Online Properties and/or other third party sites to measure and track the effectiveness of advertisements and our online marketing activities (for example, by collecting data on how many times you click on one of our advertisements). The information collected through this process does not enable us or them to identify your name, contact details or other PII that directly identifies you unless you choose to provide these.

2. Our Use of Social Media Features

Our Online Properties and/or mobile apps may use social media features, such as the X ‘retweet’ button (“Social Media Features“). Social Media Features may collect your IP address, track the pages you visit on our Online Properties and/or mobile apps, and potentially set cookies to ensure the feature functions properly. You may be given the option by such Features to post information about your activities on our Online Properties and/or mobile apps to a profile page of yours that is provided by a third party Social Media network to share with others within your network. Social Media Features are either hosted by a third party or hosted directly on our Online Properties and/or mobile apps. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.

III. HOW YOU MAY CONTROL THE USE OF YOUR CUSTOMER INFORMATION

DataRemote customers have certain rights to control the way we use their Customer Information. This section of the Notice summarizes those rights.  

A. CPNI Right

The Customer Proprietary Network Information mandate (the “CPNI Mandate”) protects the privacy of any Customer Information relating to the type, quantity, destination, technical configuration, location, amount of use, or related billing information. Under the CPNI Mandate, we may use CPNI to market our Products to you. We may also share CPNI with affiliates that market their products to you, but only if you do not “opt out” of that type of marketing. The same law permits us to share CPNI with unaffiliated third parties that market their services to you, but only if you “opt in” to that type of marketing.

You may exercise your opt out rights any time by emailing your dedicated customer service representative at [email protected].  

B. FCRA Rights

You also have certain rights under the Fair Credit Reporting Act to opt out of the sharing of your personal financial data.

We may use your personal financial data (e.g., account payment information and credit report information) and share it with affiliates or third parties as needed in the course of delivering our Products to you. In addition, we may disclose your financial data to third parties in response to valid due process. Finally, we and our affiliates may use your financial data to market new Products you may like. You may exercise your opt out rights any time by emailing your dedicated customer service representative at [email protected].  

C. Cookie Rights

You have the right to decide whether to accept or reject cookies.

Where our mobile apps leverage Google Analytics and associated cookies we may provide additional information within the relevant mobile app privacy notice. More information on how to opt-out of this Google supported analytics within these apps can be found at https://tools.google.com/dlpage/gaoptout/. DataRemote products and services may also make use of cookies, as described above. Some are session cookies stored in temporary memory, not retained after an end-user’s browsing session ends and do not obtain information from the end-user’s device. Others are used to recognize returning users and remember preferences. They may also be important tools used to operate and maintain and monitor security protections within DataRemote products and services. Within some DataRemote products and services a third-party cookie may also be used by DataRemote.

In particular, DataRemote uses and collects limited data via cookies served by Google Analytics: to collect data directly from any end-user browsers which are used to view or receive the applicable DataRemote Product and to fix issues. The data collected and inferred includes Usage Data (as defined in the Privacy Notice) and which may be used by DataRemote to diagnose and improve its products and services and make recommendations. Further information on how Google collects and uses this data when an end-user uses these DataRemote products and/or services can be found at https://www.google.com/policies/privacy/partners/; and, in addition DataRemote Products available online may also use the demographics and interests reports services of Google Analytics. These are not used for advertising features by DataRemote or by third parties but instead to understand the way end-users browse and interact with these DataRemote Products and to inform DataRemote how it may use or optimize or improve these DataRemote Products. These reports are also obtained using an identifier combined with a cookie served by Google. More information on how to opt-out of this Google supported analytics within DataRemote Products can be found at https://tools.google.com/dlpage/gaoptout/.  

D. California Privacy Rights

The California Shine the Light Law protects the privacy of California residents. The California Consumer Protection Act entitles California residents to learn what Customer Information we may collect about them, how we use it, and whether and how it is sold. A “sale” is broadly defined to include not just a traditional exchange of goods for money but any sharing or disclosure of Customer Information in exchange for something of value. You are legally protected from discrimination based on your exercise of these rights.

We may “sell” the Customer Information of customers who are California residents when we share the information on a de-identified basis with affiliates and with third party providers of analytical reports. Apart from this practice we do not “sell” Customer information.

California residents may opt out of this information sharing by emailing your dedicated customer service representative at [email protected].  

E. Nevada Privacy Rights

Under the Nevada Privacy of Information Collected on the Internet from Consumers Act, residents of Nevada may opt out of the “sale” of their Customer information by operators of commercial web sites and other commercial online service providers. A “sale” includes any disclosure of Customer Information for money, where the receiving party also plans to sell the information. As noted above, we do not “sell” Customer information except on a validly deidentified basis.

Nevada residents may opt out of this information sharing by emailing your dedicated customer service representative at [email protected].  

F. Maine Privacy Rights

The Act to Protect the Privacy of Online Customer Information requires providers of broadband Internet access service in Maine to obtain the opt-in consent of their Maine Internet subscribers before using, disclosing, or selling their Customer Information. Under this law, the Internet providers must also take reasonable measures to protect the Customer Information from unauthorized use, access, or disclosure. The subscribers may also opt out of the use, disclosure or sale of non-personal Customer Information.

However, the broadband service providers may use, access or disclose the Customer Information without restriction to provide their services, market to their subscribers, comply with due process, conduct billing and collection, protect against unlawful uses of subscriptions, and respond to public safety emergencies. We will not use, disclose, sell, or permit access to your broadband customer personal information except for purposes allowed under the Maine law or with your affirmative consent.

Maine residents may opt out of this information sharing by emailing your dedicated customer service representative at [email protected].

IV. CHANGES TO THIS PRIVACY NOTICE

From time to time we may modify this Privacy Notice to describe changes in the way we use your personal information or update you on changes in your privacy rights. Please revisit this web page periodically to remain informed about your rights.

Last updated:  June 12, 2024